FAQ

COVID-19 safety precautions and updates

To ensure the health and safety of staff and customers, we have suspended all 'change of mind' returns. For more information, check our shipping and returns page.

We aim to get your order ready as quickly as we can. We are aware that Australia Post is experiencing a massive increase in parcel deliveries and that there may be shipping delays. If you feel that your parcel is overdue, please get in touch ASAP so we can follow up with Australia Post to check where your parcel is.

Please be aware that a shipping delay does not qualify you for a refund if you don't get in touch and allow us to follow up with Australia Post first.

For the duration of the COVID-19 pandemic, we do not offer local pick-up. 

We experience disruptions and delays to our supply and cannot guarantee that we will get particular products back in stock any time soon. Many of our quality products are produced in European countries currently under lock-down. In addition, there are significant delays in international shipping.

Everything available on our website is in stock on site, but out of stock items may take a while to get back in. Please sign up to our newsletter to receive an update when new stock becomes available. Thank you for your understanding.

What is the best way to contact I Wool Knit?

The best way to get in touch is via our 'contact us' page. Please make sure you enter your correct email address in the 'contact us' page, so that our response will get through to you. We will get back to you as soon as possible. Before you contact us, please read through the information below, as your question may have already been answered!

Where is I Wool Knit based?

We are located in Wamboin, NSW. Wamboin is close to the north-east of Canberra.

Do you have a printed catalogue?

All yarns, patterns and products are displayed online. We do not have a printed catalogue. 

I am interested in an out of stock product. How can I find out when you get it back in?

We keep you up to date via our blog and through our newsletter.

If you are interested in a knit kit that is out of stock, we may be able to put together a personalised knit kit for you in a different colour (same yarn type only and subject to availability). In that case please get in touch via our 'contact us' page or by sending an email to sales@iwoolknit.com.au.

For all other product updates, please subscribe to our newsletter. We will send out an update when new stock comes in.

Do I have to pay for your patterns?

It depends on the pattern. Some patterns are available for free when purchased together with your yarn. Please be aware that Rebecca patterns are subject to copyright and not available for individual purchase.

Can I order individual patterns from books?

Loose leaf patterns can be ordered individually. If a pattern is published in a book, you need to order the book.

Will you be adding more patterns?

Yes! We are working on adding more patterns to our pattern library over time. 

I have difficulties with a pattern I purchased from you. Can you help?

Yes! Please get in touch and we will try our best to help you.

Do you always have stock available?

We try to keep a range of stock on site, however, we cannot guarantee that any specific item will be available at all times. If a stock is indicated as “sold out”, it means that we do not currently have stock available. We are continuously ordering more stock in. Please get in touch if you are after a particular shade or yarn, and we will do our best to get it for you!

What is included in your knit kits?

Unless indicated otherwise, our knit kits include a pattern download and the recommended amount of yarn as specified by the pattern. Needles are not included in our knit or crochet kits. 

Why don't you include needles in your knit kits?

Many knitters already have needles in their collection and don't need or want to purchase new needles each time. For that reason, we do not include needles in our kits.

Do you have kits that are suitable for beginners?

All our kits assume that you have basic knitting (or crocheting) skills, including that you know how to cast on stitches, know basic stitches such as knit and purl stitches and know how to cast off. Many of our patterns are not difficult if you are familiar with basic knitting skills. If in doubt, please get in touch - we are happy to advise you on which kit would be best suitable for you!

Can you guarantee that the knit kits include enough yarn to finish the project?

Our knit kits are based on the yarn recommendations provided by the pattern designers. As long as you follow the instructions closely, have the same tension as indicated in the pattern and don't change the pattern, you should be fine. However, Rebecca patterns in particular provide you with just the right amount of yarn with not much left over. So if you change the pattern in any way, we recommend that you add some extra yarn to your order.

Are the prices shown Australian Dollars? 

All prices are in Australian dollars and inclusive of tax.

How accurate are the photos of the different shades of yarn that you offer?

We take great care to provide you with an accurate image of the shades we offer. 

However, shades shown on screen may differ from the actual shade of your yarn due to differences in screen resolutions, individual dye runs and other reasons beyond our control. We cannot offer refunds based on differences in shades unless we made a mistake in fulfilling your order.

Can I order more yarn from the same dye run if I didn't buy enough for my project?

Absolutely! Make sure you keep your label with the number for your dye run and let us know. We will try to match your dye run whenever possible. However, we cannot guarantee that we always have yarn in stock from the same dye run or that we are able to order in the same dye run after we have run out of stock. If you are not sure how much yarn you will need, you may want to consider buying a bit extra just to be on the safe side. 

Can you guarantee that all yarn you have in stock will be from the same dye run?

We will do our very best to send you yarn from the same dye run whenever possible. Unfortunately, we cannot guarantee that all yarn we have in stock in a particular colour will be from the same dye run. 

If I subscribe to your newsletter, will my email address be kept private?

Yes, we take your privacy seriously! All information you give us will be treated with the utmost confidentiality. If you join our email list, you will receive an email from I Wool Knit when we have new products, sale items or special subscriber only offers. Please refer to our privacy policy for more information.

I subscribed to your newsletter but now I get too many emails! Can I unsubscribe? 

Absolutely! If you find that you get too many emails or you are no longer interested in our newsletter, you can easily unsubscribe, just follow the links in our newsletter email. 

I ordered an online pattern but never got it! Why?

When ordering an online pattern, you will receive an email with a link to the pattern. It is important that you make sure you put in the correct email address, otherwise we cannot send you the link. If you realise that you have made a mistake with your email address, please get in touch at sales@iwoolknit.com.au and we will try to sort it out for you.