COVID-19 safety precautions and updates
To ensure the health and safety of staff and customers, we have suspended all 'change of mind' returns. For more information on returns, please check our shipping and returns page.
We aim to get your order ready as quickly as we can. We are aware that Australia Post is experiencing a massive increase in parcel deliveries and that there may be shipping delays. If you feel that your parcel is overdue, please get in touch ASAP so we can follow up with Australia Post to check where your parcel is.
Please be aware that a shipping delay does not qualify you for a refund if you don't get in touch and allow us to follow up with Australia Post first.
For the duration of the COVID-19 pandemic, local pick-up may not always be available.
We experience disruptions and delays to our supply and cannot guarantee that we will get particular products back in stock any time soon. Many of our quality products are produced in European countries with changing lockdown situations depending. In addition, there are significant delays in international shipping.
Everything available on our website is in stock on site, but out of stock items may take a while to get back in. Please sign up to our newsletter to receive an update when new stock becomes available. Thank you for your understanding.
What is the best way to contact I Wool Knit?
The best way to get in touch is via our 'contact us' page. Please make sure you enter your correct email address in the 'contact us' page, so that our response will get through to you. We will get back to you as soon as possible. Before you contact us, please read through the information below, as your question may have already been answered!
Where is I Wool Knit based?
We are located close to Canberra in Wamboin, NSW.
Do you have a printed catalogue?
All products are displayed online. We do not have a printed catalogue.
I am interested in an out of stock product. How can I find out when you get it back in?
If you are interested in a knit kit that is out of stock, we may be able to put together a personalised knit kit for you in a different colour (same yarn type only and subject to availability). In that case please get in touch via our 'contact us' page.
For all other product updates, please subscribe to our newsletter. We will send out an update when new stock comes in.
Do you always have stock available?
We try to keep a range of stock on site, however, we cannot guarantee that any specific item will be available at all times. If a stock is indicated as “sold out” or no longer appears on our website, it means that we do not currently have stock available. We are continuously ordering more stock in. Please get in touch if you are after a particular shade or yarn, and we will do our best to get it for you!
Are the prices shown Australian Dollars?
All prices are in Australian dollars and inclusive of tax.
How accurate are the photos of the different shades of yarn that you offer?
We take great care to provide you with an accurate image of the shades we offer.
However, shades shown on screen may differ from the actual shade of your yarn due to differences in screen resolutions, individual dye runs and other reasons beyond our control. We cannot offer refunds based on differences in shades unless we made a mistake in fulfilling your order.
Can I order more yarn from the same dye run if I didn't buy enough for my project?
Absolutely! Make sure you keep your label with the number for your dye run and let us know. We will try to match your dye run whenever possible. However, we cannot guarantee that we always have yarn in stock from the same dye run or that we are able to order in the same dye run after we have run out of stock. If you are not sure how much yarn you will need, you may want to consider buying a bit extra just to be on the safe side.
Can you guarantee that all yarn you have in stock will be from the same dye run?
We will do our very best to send you yarn from the same dye run whenever possible. Unfortunately, we cannot guarantee that all yarn we have in stock in a particular colour will be from the same dye run.
If I subscribe to your newsletter, will my email address be kept private?
I subscribed to your newsletter but now I get too many emails! Can I unsubscribe?
Absolutely! If you find that you get too many emails or you are no longer interested in our newsletter, you can easily unsubscribe, just follow the links in our newsletter email.