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FAQ

What is the best way to contact I Wool Knit?

You can get in touch via our 'contact us' page or by sending an email to sales@iwoolknit.com.au. Please make sure you enter your correct email address in the 'contact us' page, so that our response will get through to you. We will get back to you as soon as possible.

Where is I Wool Knit based?

We are located in Bungendore, NSW. 

Do you have a printed catalogue?

All yarns, patterns and products are displayed online. We do not have a printed catalogue. 

Do I have to pay for your patterns?

It depends on the pattern. Some patterns are available for free when purchased together with your yarn.

Can I order individual patterns from books?

Loose leaf patterns can be ordered individually. If a pattern is published in a book, you need to order the book.

Will you be adding more patterns?

Yes! We are working on adding more patterns to our pattern library over time. 

Do you always have stock available?

We try to keep a range of stock on site, however, we cannot guarantee that any specific item will be available at all times. If a stock is indicated as “sold out”, it means that we do not currently have stock available. We are continuously ordering more stock in. Please get in touch if you are after a particular shade or yarn, and we will do our best to get it for you!

Are the prices shown Australian Dollars? 

All prices are in Australian dollars and inclusive of tax.

How accurate are the photos of the different shades of yarn that you offer?

We take great care to provide you with an accurate image of the shades we offer. 

However, shades shown on screen may differ from the actual shade of your yarn due to differences in screen resolutions, individual dye runs and other reasons beyond our control. We cannot offer refunds based on differences in shades unless we made a mistake in fulfilling your order.

Can I order more yarn from the same dye run if I didn't buy enough for my project?

Absolutely! Make sure you keep your label with the number for your dye run and let us know. We will try to match your dye run whenever possible. However, we cannot guarantee that we always have yarn in stock from the same dye run or that we are able to order in the same dye run after we have run out of stock. If you are not sure how much yarn you will need, you may want to consider buying a bit extra just to be on the safe side. 

Can you guarantee that all yarn you have in stock will be from the same dye run?

We will do our very best to send you yarn from the same dye run whenever possible. Unfortunately, we cannot guarantee that all yarn we have in stock in a particular colour will be from the same dye run. 

If I subscribe to your newsletter, will my email address be kept private?

Yes, we take your privacy seriously! All information you give us will be treated with the utmost confidentiality. If you join our email list, you will receive an email from I Wool Knit when we have new products, sale items or special subscriber only offers. Please refer to our privacy policy for more information.

I subscribed to your newsletter but now I get too many emails! Can I unsubscribe? 

Absolutely! If you find that you get too many emails or you are no longer interested in our newsletter, you can easily unsubscribe, just follow the links at the bottom of our newsletter email. 

I ordered an online pattern but never got it! Why?

When ordering an online pattern, you will receive an email with a link to the pattern. It is important that you make sure you put in the correct email address, otherwise we cannot send you the link. If you realise that you have made a mistake with your email address, please get in touch at sales@iwoolknit.com.au and we will try to sort it out for you.