UPDATE: Australia Post no longer accepts signature on delivery

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I just received an email from Australia Post which is relevant to all customers who require secure shipping (with signature):

The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. At Australia Post, we’re doing everything we can to continue delivering parcels and letters as well as providing retail and payment services in our stores. As we do this, we need to protect the health and wellbeing of all our customers and team members.

Like other businesses, we’re asking our team members to maintain high standards of hygiene and cleanliness. When you are in one of our Post Offices, please try to keep social distancing wherever possible and if you are feeling unwell, don’t visit our stores.

To minimise risks to everyone, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. Our team will continue to record your name and delivery on our handheld device.

In order to make it easier to pick up or send parcels, please consider using our free 24/7 Parcel Lockers, which can be found in over 400 convenient locations across the country. If you’d like to learn more about Australia Post parcel lockers, please click here.

The impact to international logistics is also causing some delivery delays. We are working with our partners to move items as quickly as possible and appreciate your patience.

Any ongoing delivery or Post Office disruptions will be posted on our website, so please check there for updates. [...]

We are proud to be providing essential support all over Australia and we will continue to do our best to serve your communities during this difficult time.

Kind regards,

Australia Post


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