Frequently asked questions - please read before contacting us!

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With the unprecedented demand in orders, I don't always have time to answer each email in a timely fashion. As many of the enquiries we receive relate to similar questions, I have put together a FAQ (frequently asked questions) page

Please consult this page first before contacting us - you may find the answer to your question there!

We look after your order carefully and will ship as soon as we can, however, there will be some delays. 

We are aware that Australia Post is experiencing a massive increase in parcel deliveries and that there may be shipping delays. If you feel that your parcel is overdue, please get in touch ASAP so we can follow up with Australia Post to check where your parcel is.

Please be aware that a shipping delay does not qualify you for a refund if you don't get in touch and allow us to follow up with Australia Post.

If you are keen to find out when an item is back in stock, please sign up to our Newsletter. I will send out an update as soon as new stock comes in. 

 


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